Terms & Conditions
- Refund/Exchange Policy
On very rare occasions, services can be subject to the effect of weather or unforeseen circumstances. Should a trip not operate due these reasons clients will be offered an alternative day or a refund authorised.
- Cancellation Policy
Our operation has a standard 48 hour 100% cancellation policy on all shared reef charters and a 7 day 100% cancellation policy on all private charters. If you do not contact us wishing to cancel within 48 hours of your travel date start time for a shared trip or 7 days for a private trip, no refund will apply. We stongly advise that you have travel insurance in this event. Please note if the vessel cancels due to bad weather a refund will apply if we are unable to transfer the booking to another date. Our vessels will not operate if a strong wind warning has been issued by the Bureau of Meteorology. In this case you will be notified by phone with the contact numbers you forward.
- Customer Card Details/Privacy Disclosure - All credit card details provided for payment are kept private.
- Prices Quoted in Australian Dollars (AUD) - Prices advertised are in $AUD & GST inclusive.