We understand that plans can change, but as we operate within a limited availability and work diligently to provide you with the best fishing experience possible, we have established the following cancellation and refund policy:
Cancellations made 72 hours or more prior to the scheduled booking will receive a full refund or the option to reschedule to the next available date. Cancellations made less than 72 hours before the scheduled booking will be non-refundable.
For private charters, a deposit of 25% of the total charter cost is required to secure the selected date. Payment of the deposit must be made at the time of booking. Payment of the remaining charter cost must be paid 7 days prior to the scheduled date. Cancellations of private charters must be made at least 14 days prior to the scheduled date to receive a full refund of the deposit amount. Deposits for private charters that are cancelled less than 14 days before the scheduled date will be forfeited.
In the event that we, the fishing charter operator, need to cancel your booking due to adverse weather conditions or unforeseen circumstances, we will make every effort to accommodate you with an alternative booking date. If rescheduling is not feasible, or if you prefer not to reschedule, you will be entitled to a full refund of the booking amount.
If you wish to modify your booking date, please contact us prior to 72 hours before your scheduled booking. Booking modifications are subject to availability and will be accommodated wherever possible.
If you fail to show up for your scheduled booking without prior notice, the booking will be considered a no-show and will be non-refundable or transferable.
To cancel or reschedule your booking, please contact our team via email info@dragonlady.com.au or phone 0429 372 466 prior to 72 hours before the scheduled booking time.
Refunds, when applicable, will be processed using the same payment method used for the original booking.
Please understand that our cancellation and refund policy is designed to ensure fairness to both our valued guests and our business operations. We highly recommend that you review the weather forecast and your own schedule before making a booking. If you have any questions or concerns about our policy, feel free to reach out to us.
Thank you for choosing Dragon Lady Fishing Charters for your fishing adventure. We look forward to providing you with an unforgettable reef fishing experience.
